After reading all the 5 star reviews on here, I was actually concerned that maybe friends and family had written reviews to keep the star count up. But I called and talked to Sean. Bottom line – all these reviews are accurate. Sean worked directly with my tenant to assess the problem and then worked directly with me to make decisions about what to purchase, etc. He and his guys did an exceptional job. They were clean, on-time, pleasant, and polite. Sean provided guidance on what he would do and when I asked about a more expensive/larger unit, he explained why I really didn’t need to spend the extra money. I will definitely refer others’ to him and will use him again should we need heating and a/c services. Awesome company and people.